Kyle Williams | Engineer

Developed modern and responsive web applications using best practices as a valued member of a collaborative team.
Contributed to the creation of semantically structured full stack web applications, ensuring high quality standards were met.
Successfully applied agile methodologies such as SCRUM for efficient project management.
Demonstrated strong proficiency in version control (git & GitHub) for effective code organization and collaboration.

Developed custom solutions that successfully interfaced with third-party APIs to meet business and regulatory requirements.
Reduced resolution times by 80%, standardized operational processes, and maintained a knowledge base for efficient issue resolution.
Led cross-functional teams in resolving system issues, including firewall, network, Windows and Linux servers, MS SQL, Active Directory, Tomcat, Java applications, and SAP ERP/CRM.
Successfully deployed new system functionality and features through leadership and participation in cross-functional teams.
Collaborated effectively with stakeholders to design, develop, and enhance system functionality.

Upgraded network and voice infrastructure, resulting in increased availability and reliability.
Adopted a cloud-first strategy to expand technological capabilities and improve efficiency.
Administered Microsoft Office365 (Exchange online, SharePoint, etc.) to facilitate collaboration across teams.
Reduced costs through vendor negotiations and selecting more cost-effective options.
Maintained and upgraded servers and end-user computers proactively, ensuring system availability.
Innovatively resolved issues within a restricted budget and limited resources.

Led cross-functional project to upgrade infrastructure and software to eliminate legacy hardware from environment and increase system performance and reliability.
Developed custom SQL views for data analytics team, enhancing business reporting capabilities.
Collaborated with infrastructure teams and vendors to design and implement highly available and fully redundant contact center platform.
Maintained optimal system uptime by proactively monitoring and addressing issues.

Installed and maintained Cisco VoIP, Cisco UCCE with Calabrio call recording, and Genesys Engage systems, ensuring uninterrupted access to all voice telecommunication systems.
Resolved telephony issues, proactively monitoring systems to maintain optimal performance.
Evaluated and installed maintenance releases and security patches, keeping the systems up-to-date and secure.

Resumé